FAQ

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Shipping and cost?

We ship Mon-Wed via 2-Day FedEx to anywhere in the U.S for $5. Please order before 2 PM PST to ensure your order gets shipped by end of day.

Purchases $30 or more get automatic free shipping (that's 2 pouches or more!).

Storage and shelf life?

Once opened, you can keep it sealed and in a cool, dark place until expiry date.

If it gets hot (above 75 degrees). we recommend storing it in the refrigerator.

Is the chocolate used high-quality?

We use the highest-quality organic single-source raw Peruvian cacao and cacao butter. Our 83% chocolate is sweetened with date nectar.

Do you use any preservatives in your products?

We never use any preservatives.

Dried fruit naturally have a 2+ year shelf life. To view ingredient list, click into any of our products or see master ingredient list here.

Are your products gluten-free?

Yes! All our products are tested and certified gluten-free from Gluten-Free Food Program.

Are your products suitable for vegans?

Yes! Our products do not contain any animal products and are certified vegan.

Can I order in bulk for events or corporate gifts?

Please e-mail annie@sweetduetchocolate.com for bulk or corporate gift inquiry.

What is your return and refund policy?

If there is damage to the product, please e-mail annie@sweetduetchocolate.com. Each case will be handled accordingly.

Do you offer international shipping?

Currently, we only ship within the U.S.

How do I contact customer support?

Please e-mail annie@sweetduetchocolate.com for customer support.